Refund Policy.

1. How billing works

AttackEdge is billed through Stripe. The currency you see at signup is the currency you are charged in for the life of that subscription, in either Australian Dollars (AUD) or US Dollars (USD). Stripe processes every charge; we do not see or store your full card details.

Two subscription plans are available for self-serve sign-up:

• Solo. 15 scan units per cycle, owner + 1 teammate seat.
• SMB. 50 scan units per cycle, owner + 5 teammate seats.

A third tier, MSP / Agency, is contact-sales only; terms are set in the engagement agreement and supersede the generic rules below where they conflict.

Subscriptions are billed monthly or annually. Annual is the monthly rate multiplied by ten, which is two months free over the year. Scan units do not roll over: any unused portion of a cycle expires at the end of that cycle.

Two optional one-off purchases sit alongside the subscriptions:

• Snapshot. A one-off external audit and PDF report covering up to fifteen customer-supplied sites in one bundled report, with a thirty-day shareable web link. No subscription, no portal access. Sold at the rate published on the pricing page.
• Scan pack. A one-off charge that adds five scan units to the current billing cycle of an existing subscription. Scan packs do not auto-renew and do not roll over.

The rates that apply at any given time are listed on the pricing page. The rates published there at the time you subscribe, add an add-on, buy a scan pack, or buy a Snapshot are the rates that apply.

2. Cancellation

You cancel any subscription any time from the Stripe billing portal, reachable from the Billing page inside the app. You can also cancel by emailing us from the email address on your account.

Cancellation takes effect at the end of your current billing period. Your scan units, asset list, and access to existing reports continue until then. At the end of the period the subscription lapses and no further charges are taken. Your account moves into a read-only state for ninety days, then locks for a further period before data is purged. The full lifecycle is described in Terms section 8.

Snapshots and scan packs are one-off purchases. There is nothing to cancel: once delivered, they do not recur.

3. No mid-period refund on subscriptions

Once a billing period has been charged, that period is not refunded when you cancel. This applies whether you cancel on day 1 or day 29 of a monthly cycle, and whether you cancel in month 1 or month 11 of an annual term. The subscription stops renewing; the unused portion of the period is not prorated back.

This is the standard rule for subscription software. We keep it simple deliberately.

4. One-off purchases are non-refundable

Snapshots and scan packs are sold as one-off deliverables and are not refundable once purchased. A Snapshot is non-refundable once the scan has been queued. A scan pack is non-refundable once added to the current cycle, including any units you have not used by the time the cycle ends.

If you bought a one-off you did not need (for example, you bought a scan pack moments before the cycle reset, or you bought a Snapshot for an asset you have now decided not to test), email hello@attackedge.io and we will look at it as an exceptional case under section 6.

5. Mid-cycle changes

Switching between monthly and annual billing is allowed any time through the billing portal. Stripe handles the dollar proration. Plan upgrades and downgrades work the same way: the change is prorated against the rest of the current cycle.

Scan packs are one-off and described in section 4. They are not subscription riders and do not prorate.

6. Exceptional refunds

For exceptional cases we will process a refund manually. These include billing errors, duplicate charges, a service we could not deliver, and other situations where it would be unreasonable not to make it right. Email hello@attackedge.io from the email address on your account with the invoice number or the approximate charge date and one or two sentences on what happened. We read every message.

We review exceptional refunds manually, usually within two business days. If a refund is appropriate we process it through Stripe on the original payment method. We keep a human in the loop deliberately, both to hear the reason and to stop a subscribe-and-refund cycle.

7. Service-failure pro-rata credit

If we fail to deliver the service materially as described for more than seven consecutive days inside a billing period (for example, the scanner is unavailable across that window for reasons within our control), you can request a pro-rata credit for the affected days. Email hello@attackedge.io and we will assess in good faith. Where granted, the credit is applied to your next invoice rather than refunded to a card.

For one-off Snapshots, if the scan cannot be completed for reasons within our control we will rerun it at no charge once the underlying issue is resolved. If that is not workable for your timeline, we will refund the Snapshot in full.

These commitments are in addition to your statutory rights under section 8.

8. Consumer guarantees and statutory rights

Nothing in this policy excludes, restricts, or modifies any statutory right or remedy that cannot lawfully be excluded. If you are a consumer within the meaning of the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)), you are entitled to consumer guarantees that cannot be excluded. If our service fails to meet a consumer guarantee, you are entitled to the remedies under the law, which may include a replacement, a refund, or compensation for reasonably foreseeable loss.

Customers in the United Kingdom, European Union, and elsewhere retain equivalent statutory rights under their local law. Those rights are preserved.

9. How long refunds take

When a refund is appropriate, we initiate it through Stripe within two business days of your email. From there the timing depends on your card issuer or bank, typically 5 to 10 business days.

10. Currency and fees

Refunds are processed in the currency you paid in. If your bank applied a foreign-exchange conversion at purchase, the amount returned to your card may differ slightly from the amount charged due to exchange-rate movement. That difference is outside our control. We do not withhold processing fees from refunds.

11. Contact

Email hello@attackedge.io. Include "billing" or "refund" in the subject if you want it routed faster.