Refund Policy.
One-off Scan: if the report is not useful, we refund you in full within 14 days, on request. Subscription plans (Starter, Growth, Scale) are cancel-anytime but not refundable for the current billing period. This page writes out exactly what that means, because when a promise is only written on a marketing page, it does not hold up.
1. One-off Scan — our promise
This section applies only to the one-off Scan product (a single $49 or $79 USD Scan purchase). Subscription plans are covered in section 6, which is a different regime.
If you receive a one-off Scan report from AttackEdge and you tell us it was not useful, we refund the purchase price of that Scan in full to the payment method you used. We send the refund on request, once, for that Scan. No forms, no argument, no defensive process.
2. Who can request a refund
The registered account holder who paid for the scan, or anyone authorised to act on their behalf (for example, the finance contact for the organisation on the invoice).
3. When to request
Within 14 days of the scan report being delivered to you. After 14 days, we consider the report accepted and do not process a discretionary refund, though your statutory rights (section 8) are unaffected.
4. How to request
Email hello@attackedge.io from the email address on the account, with:
- The scan reference or the date the report was delivered.
- A sentence on why the report was not useful. We read this to improve the product. It is not a test you have to pass.
We do not require screenshots, forms, invoices, or recorded calls. Refunds are issued manually against your original Stripe payment.
5. Delay instead of cancel (paid one-off, not yet run)
If a one-off Scan is paid but has not started yet and you are not ready — for example, you want to wait for a maintenance window or coordinate with your hosting provider — you can delay it up to 30 days from today from the scan detail page in the app. A delay is not a refund. It reschedules the scan; delivery remains within 24 hours of the new start date. You can change the delay as many times as you like while the scan has not started. Once the scan is in progress, delay is no longer available.
6. Subscription plans — cancel anytime, no refund
Starter, Growth, and Scale are recurring subscription plans billed monthly or annually through Stripe. They are cancel-anytime, but the current billing period is not refunded.
- Cancel through the Stripe billing portal (Manage billing on the Buy page) or by emailing us. Cancellation is effective at the end of the current period.
- Scheduled scans continue until the end of the paid-through period. You keep access to reports produced during that period.
- We do not prorate the unused portion of a paid month or year.
- Charges already processed are non-refundable except where required by statutory consumer rights (section 8).
- There is no 14-day refund promise on subscription charges. The 14-day promise in section 1 applies to the one-off Scan product only.
7. Unsubmitted one-off Scans
A one-off Scan you have paid for but not yet submitted is refundable in full on request, within 12 months of purchase. After 12 months, unsubmitted Scans expire and are not refundable, though your statutory rights (section 8) are unaffected.
8. Consumer guarantees and statutory rights
This policy is in addition to, and does not limit, any statutory right you have. If you are a consumer within the meaning of the Australian Consumer Law, you are entitled to consumer guarantees that cannot be excluded. If our service fails to meet a consumer guarantee, you are entitled to the remedies under the law (for example, a replacement, a refund, or compensation for reasonably foreseeable loss).
Customers in the United Kingdom, European Union, and elsewhere retain equivalent statutory rights under their local law. Those rights are preserved.
9. How long refunds take
We initiate the refund through Stripe within 2 business days of your email. From there, the timing depends on your card issuer or bank, typically 5-10 business days.
10. Currency and fees
Refunds are processed in the currency you paid in. If your bank applied a foreign-exchange conversion at purchase, the amount returned to your card may differ slightly from the amount charged due to exchange-rate movement. That difference is outside our control. We do not withhold processing fees from refunds.
11. Abuse
We trust you. If you request a refund, we refund. If the same account requests repeated refunds on multiple scans without clear reason, we reserve the right to decline future purchases from that account. We have not had to invoke this in practice.
12. Contact
Email hello@attackedge.io. If you prefer, include "refund" in the subject.